FAQ: The Ultimate Everyday & Travel Accessory || Cache Belt™
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What size waist does it fit?

We are hoping to offer multiple sizes to fit people from 28"-55" waist size. The specifics will be worked out in the end survey after the campaign.

Last updated: September 20, 2016 14:30

What size waist does it fit?

We are hoping to offer multiple sizes to fit people from 28"-55" waist size. The specifics will be worked out in the end survey after the campaign. Last updated: Tue, Sep 20 2016 5:30 pm EDT

International Customs and VAT fees

Also, many international backers have asked if we can declare shipments as “gifts” or use other tactics on custom forms in order to avoid custom or VAT fees. Because this is a crowdsourced project and backers are “pledging” donations and receiving “rewards” in return, it can seem like a reasonable conclusion. However, after thoroughly looking into this we will not be able to unfortunately and will declare the proper value and classification as is the standard with legitimate Kickstarter creators. We are lead to believe that regardless of our personal interpretation of this process, it is possible that customs can interpret Kickstarter pledge fulfillments as “merchandise” fulfillment. If we are found to have improperly declared a package it could cost us heavily in fines and other legal messes. We are very sorry we can’t do more to help you avoid this potential cost, but we have to do what we feel is right.

Shipping Updates

Current Estimated Shipping Date: June 2018

It has come to our attention lately that our updates on the Cache Belt are only being passed on to our Kickstarter Backers and not for our pre-order supporters, like you. We're very sorry for this oversight, as we pride ourselves in transparency. We recently released an updated on Kickstarter (see link), but have many more details on how things are going on past updates on Kickstarter. We've done our best to keep people in the know, so if you want to know how things have been going (our issues with our buckle manufacturer) please check out the past updates. If you ever have any questions or concerns, please feel free to email or call! ~ Dustin and the Wazoo Crew

Last Updated At: 03/02/18 | See Kickstarter Update
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my pledge will be shipped, charged or locked down?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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